FAQ

Shipping & Delivery

How long will delivery take?

Orders are dispatched within 2–3 working days. After dispatch, please allow 7–15 working days for delivery to the US, Europe, UK, Australia, Canada, New Zealand, and Singapore.

How much does delivery cost?

  • United States: Free shipping on orders over $49.99; $9.99 standard shipping on orders under $49.99; $14.99 expedited shipping on select products.
  • Germany & Poland: Free shipping on orders over $49.99; $7.99 standard shipping on orders under $49.99.
  • UK, France, Italy, Spain & most of Europe: Free shipping on orders over $49.99; $8.99 standard shipping on orders under $49.99; $14.99 expedited shipping on select products.
  • Denmark, Finland: Free shipping on orders over $49.99; $8.99 standard shipping on orders under $49.99.
  • Sweden: Free shipping on orders over $49.91; $8.99 standard shipping on orders under $49.91.
  • Switzerland: $8.99–$10.99 standard shipping; free shipping on orders over $49.99 (standard products); some product categories may have different thresholds — check at checkout.
  • Canada: $8.99 standard shipping (7–15 days); $14.99 expedited shipping available.
  • Australia: Free shipping on orders over $49.99; $8.99 standard shipping on orders under $49.99; $14.99 expedited shipping on select products.
  • New Zealand: Free shipping on orders over $49.90; $12.99 standard shipping on orders under $49.90.
  • Singapore: Free shipping on orders over $46.00; $8.99 standard shipping on orders under $46.00.
  • Middle East (Saudi Arabia, UAE): $8.99 standard shipping.

Can I track my order?

Yes! A confirmation email with your tracking number will be sent as soon as your order is dispatched.

Do you ship internationally?

Yes, we ship to many countries worldwide. If your country isn't listed above, shipping rates will be calculated at checkout. For specific inquiries, contact us at support@suprent.com.

Returns & Refunds

For information about our returns and refunds policy, please visit our Returns & Refunds page or contact us at support@suprent.com.

Warranty

For warranty information, please contact us at support@suprent.com.