Shipping policy
Shipping Policy
We want to get your order to you quickly and affordably. Shipping fees arecalculated based on your region, product weight, and order total — and wekeep them transparent so you know exactly what you pay before checkout.
Processing Time
Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a tracking number via email once your orderships.
Shipping Rates & Estimated Delivery Times
United States (50 states)
| Order Total | Shipping Cost | Estimated Delivery |
|---|---|---|
| $0.00 – $39.98 | $8.99 | 5–15 business days |
| $39.99 or more | FREE | 5–15 business days |
Australia / New Zealand / Canada
| Order Total | Shipping Cost | Estimated Delivery |
|---|---|---|
| $0.00 – $99.99 | $10.99 | 5–15 business days |
| $100 or more | FREE | 5–15 business days |
Europe (22 EU countries + UK)
Shipping is calculated by product and region at checkout.
Most standard orders arrive in 5–15 business days.
Other International
Calculated at checkout by destination and weight.
Carriers
We ship via mainstream carriers such as UPS and DHL. A tracking number will be sent to your email once your order has been dispatched.
Shipping Restrictions
We are currently unable to deliver to the following US locations: Alaska, Hawaii, American Samoa, Guam, Marshall Islands, Northern MarianaIslands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas(AA), Armed Forces Europe (AE), Armed Forces Pacific (AP).
Need Help?
Questions about shipping? Contact us at support@suprent.com
(English / 中文 / Deutsch). We typically reply within 24 hours.