We Stand Behind What We Make.

If it's not right, we'll make it right.

We put everything into building tools worth owning. But if something doesn't meet your expectations, we're not going to make it difficult. That's not who we are.

30-Day Satisfaction Guarantee

Every SUPRENT product purchased directly from our website comes with a 30-day return window from your delivery date. No lengthy processes, no runaround — just reach out and we'll take it from there.

Contact us at support@suprent.com within 30 days of delivery to start the process. We'll send the return address to your email once confirmed.

What We Need From You

• All original accessories included
• Original packaging intact
• For quality-related returns: FREE return shipping via USPS
• For non-quality-related returns: buyer covers return shipping

What's Not Included

• Shipping fees, customs fees, or additional charges are non-refundable
• Products received through giveaways are not eligible
• Products purchased from unauthorized retailers are not covered

How to Get Your Refund

Once you've shipped the item back, send us your tracking number or a photo of the shipping receipt. This helps us move fast on our end.

Once we receive and inspect the return, your refund is processed within 7 working days back to your original payment method.

Purchased From a Dealer?

If you bought from an authorized retailer, their return policy applies. Reach out to them directly — and if you're unsure whether a retailer is authorized, we're happy to confirm.

Questions? We're at support@suprent.com — real people, real responses.